Returns and warranty

You can return unopened, undamaged items within 7 days of delivery for a full refund. Contact us with your order number and we'll arrange collection.

Installed systems and opened batteries can't be returned for change of mind, but are covered by warranty.

If anything arrives faulty or damaged, tell us within 48 hours. We'll replace it at no cost, including any re-installation.

Every product carries the manufacturer's warranty shown on its product page: typically 2 years for inverters, 5–10 years for lithium batteries, and 25 years' performance warranty for panels.

Warranties are registered to you by serial number at delivery. Check yours on the verify page or in your account's warranty wallet.

Every Betapawa installation carries a 12-month workmanship warranty from Crestgreen Energy covering wiring, mounting, protection and commissioning.

• Damage from lightning or grid surges where recommended surge protection was declined
• Changes to the system by anyone other than a Betapawa-approved installer
• Flooding, fire, theft or physical damage
• Normal battery capacity loss within the manufacturer's stated limits

Open a ticket in your account or WhatsApp us. Most faults are diagnosed remotely within 24 hours. If a part must be replaced, we collect and return it; you don't deal with the manufacturer.

If any product we sold you turns out not to be genuine, we refund it in full and pay for the replacement installation.